Refund policy

Return & Refund Policy — Voraspine

At Voraspine, we are committed to your health, comfort, and satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.

It must be in the original packaging with all included accessories, manuals, and tags intact.

A proof of purchase or order number is required.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product, please contact us within 48 hours of delivery at [vibespine @gmail.com] with photos/videos of the issue. We will replace the item immediately at no additional cost to you.

4. Non-Returnable Items

Items marked as Final Sale or purchased during promotional clearance events.

Products showing signs of wear, physical damage, or missing components not due to our error.

5. Return Process

To initiate a return:

Contact our support team at [vibespine@gmail.com] with your order number and reason for return.

If your return is accepted, we will send you return instructions and the return shipping address.

Items sent back to us without requesting a return first will not be accepted.

6. Return Shipping Costs

Defective/Wrong Product: Voraspine covers 100% of return shipping costs.

Customer Preference / Buyer’s Remorse: The customer is responsible for paying return shipping fees. We recommend using a trackable shipping service.

7. Refunds & Processing Time

Once we receive and inspect your returned item:

We will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days.

Note: Processing times may vary depending on your bank or credit card company.